RETURNS & REFUNDS POLICY

RETURNS

Normou accepts returns of unused, unworn, unwashed, unaltered, and undamaged items within 30 days of the item's ship date, provided that all original tags are attached. 

To return your order, please email info@normou.com to receive your pre-paid shipping label. 



REFUNDS

We’ll process your refund within 3 working days of receiving your order. However, during busier periods it may take up to 7 working days. As soon as we've received and taken care of your return, we'll email you to confirm that your refund has been issued.


Your refund will be credited to the original payment method with 100% of your order total. 


Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

Credit Card: Our bank will credit your account within 10 working days of receipt of your items
PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent